I recently revised CV to include the following line:
Manage interlibrary loan systems; increased the local fulfillment rate from 59% to 80% while decreasing average turnaround time
I thought it would be good to provide a little additional context for this claim by supplying some data, look at visualizing that improvement, talk about how we accomplished this change here at North Park, as well as what I learned from looking at the data. Continue reading “Report on Interlibrary Loan Improvements”